Privacy Policy

Last updated: 1 January 2025

1. About This Policy

Level 2 Electrician (ABN 11 651 739 623), trading as level2electricians.com.au, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information when you contact us or use our website:

• Name, phone number and email address submitted via our contact or quote forms
• Suburb or address information provided to assist with service availability
• Description of electrical work or service required
• Technical data such as IP address, browser type and pages visited (collected automatically via analytics tools)

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and provide a quote for electrical services
• Schedule and manage electrical work at your property
• Send follow-up communications related to your job
• Improve our website and service offerings
• Comply with legal and regulatory obligations

We do not sell, rent or trade your personal information to third parties for marketing purposes.

4. Disclosure of Information

We may disclose your personal information to:

• Ausgrid or Endeavour Energy where required to submit network applications or notifications on your behalf
• Third-party service providers who assist us in operating our website (including form processing services such as Formspree) under strict confidentiality obligations
• Government or regulatory bodies where required by law

5. Google reCAPTCHA

Our website uses Google reCAPTCHA to protect our forms from spam and abuse. The use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service. By submitting a form on our website, you consent to the processing of your data by Google reCAPTCHA.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our website uses HTTPS encryption for all data transmission.

7. Cookies & Analytics

Our website may use cookies and analytics tools (including Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect some website functionality.

8. Access & Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make a request, contact us at the details below.

9. Complaints

If you believe we have breached your privacy, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

For any privacy-related enquiries:

• Phone: 0473 522 769
• Address: 65 Euston Rd, Alexandria NSW 2015
• Website: level2electricians.com.au

We may update this Privacy Policy from time to time. The current version will always be available on our website.